I'm reading a couple of chapters from Wilson and Corlett's 'Evaluation of Human Work'. HCI evaluation seems to be still in its infancy but the important thing to note is that a program should always be evaluated against something - another program, a set of standards, or a given set of desirable metrics.
I'm also reacquainting myself with the research methods in 'Interaction Design' by Sharpe, Preece and Rogers.
http://www.amazon.ca/Evaluation-Human-Work-John-Wilson/dp/0415267579/ref=sr_1_fkmr0_1/176-5516164-9253348?ie=UTF8&qid=1267907828&sr=1-1-fkmr0
http://www.amazon.ca/Interaction-Design-Beyond-Human-Computer/dp/0470018666/ref=sr_1_1?ie=UTF8&s=books&qid=1267908017&sr=1-1
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