I don't know if these will be useful... http://www.fjeld.ch/pub/cscw.pdf (even if the article isn't helpful, perhaps the cited articles will be!) AND http://e-collection.ethbib.ethz.ch/eserv/eth:24356/eth-24356-02.pdf (here's where I got the above posted thesis from...) http://e-collection.ethbib.ethz.ch/view/eth:24356
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I don't know if these will be useful...
http://www.fjeld.ch/pub/cscw.pdf
(even if the article isn't helpful, perhaps the cited articles will be!)
AND
http://e-collection.ethbib.ethz.ch/eserv/eth:24356/eth-24356-02.pdf
(here's where I got the above posted thesis from...)
http://e-collection.ethbib.ethz.ch/view/eth:24356
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